AI phone answering for independent veterinary clinics
When your team is with a patient, on another line, or gone for the day, callers reach voicemail — and many never call back. VetAnswering picks up your overflow and after-hours calls, answers in your clinic's name, books the appointment, and sends your staff a complete summary of every call.
67%
In a peer-reviewed JAVMA secret-shopper study of 5,053 clinics, callers obtained an appointment in only 67% of attempts. The other third were lost to voicemail, long holds, and unanswered phones. Those callers are booking somewhere — make sure it's with you.
How it works
Your clinic keeps its existing number and phone setup. You simply forward the calls that would otherwise be missed — when your lines are busy, when the front desk is tied up, and after you close — to your dedicated VetAnswering number.
Callers hear a greeting with your clinic's name. The assistant is upfront from the first sentence: it introduces itself as a virtual assistant and lets callers know the call is recorded. No one is ever misled about who — or what — they're talking to.
The assistant books and reschedules appointments, takes messages, and logs prescription refill requests with the caller's name, pet, and callback number — following the exact rules and hours you give us.
After every call, your team receives a complete summary: who called, what they needed, what was booked, and anything that needs a human follow-up. Nothing disappears into a voicemail box.
VetAnswering is not an emergency service and never attempts emergency triage. The moment a caller describes an emergency, the assistant directs them to your clinic's chosen emergency partner — the hospital you designate — and repeats that contact information so they can act immediately. Routine booking and messages are our job. Emergencies go straight to the people equipped for them.
Hear it for yourself
The best way to judge a phone service is to listen to it. A recorded sample call — a routine appointment booking handled start to finish — will be posted here shortly.
Sample call coming soon
Want to hear it as soon as it's ready — or hear a test call set up for your clinic? Email help@vetanswering.com and we'll send it over.
What's included
When every line is busy or your CSRs are with clients at the counter, the next call still gets answered by a voice that knows your clinic — not a voicemail greeting.
Evenings, weekends, and holidays: callers can book tomorrow's appointment tonight, instead of finding another clinic in the morning.
New and existing clients booked into the times you make available, with caller, pet, and reason captured every time.
Detailed messages and prescription refill requests logged and passed to your staff — never approved or commented on by the assistant.
Every call produces a written summary for your team, so follow-ups happen on time and nothing depends on someone remembering to check voicemail.
Callers describing an emergency are directed immediately to the emergency hospital you choose. Your protocol, followed exactly, every time.
Pricing
$349/month per clinic
Questions
The assistant does not assess or triage emergencies — ever. As soon as a caller describes an emergency, they are directed to the emergency hospital your clinic designates, and the assistant repeats that hospital's name and phone number so the caller can act right away. You choose the emergency partner during setup, and that instruction is followed on every call.
Yes. The greeting introduces the assistant as your clinic's virtual assistant, and callers are told the call may be recorded. We believe that honesty is non-negotiable — for your clients' trust and for yours.
No long-term contract. The service is month-to-month, and you can cancel anytime with a simple email. There are no cancellation fees and no retention gauntlet to run.
Within 48 hours of receiving your clinic's details. Onboarding is handled entirely by email and a short form — no sales calls, no on-site visits. Before go-live, we place a recorded test call configured with your clinic's information, and you approve the setup by listening to it. Nothing goes live until you've heard it and said yes.
It can answer calls in your clinic's name, book and reschedule appointments, take messages, log prescription refill requests, share your published hours and location, and route emergencies to your chosen partner. It cannot give medical advice, comment on symptoms, medications, or dosages, quote prices it hasn't been given, or approve refills. Anything outside those lines becomes a detailed message for your staff — which is exactly where it belongs.
Every call generates a complete summary for your team: the caller, their pet, what they needed, what was booked or requested, and anything flagged for human follow-up. Your staff start the day knowing, instead of digging through voicemail.
No. You keep your existing number and phones. You forward the calls you want covered — busy-line overflow and after-hours calls — to the dedicated number we set up for your clinic.
Who's behind this
VetAnswering is a small, independent service. We're not a call-center giant and we don't want to be: we work with a limited number of independent clinics so that every setup is configured by hand, tested with a recorded call before it goes live, and checked against the standard we'd want answering our own phones. When you write to us, you reach the people who built and run the service.
Get started
Send the form — or just email us at help@vetanswering.com. We'll reply with the few details we need, set up your recorded test call, and you can hear exactly how your phones would sound before you pay anything beyond the first month.
Everything happens by email. No sales calls — we'd rather you judge the test call than a pitch.